Key Responsibilities

• Work closely with Brand Manager to develop channel strategy and content pillars for marketing communications for both owned community channels and customer relationship channels
• Set-up KPIs that are inline with product life cycle to monitor effectiveness of owned media and CRM channels
• Create centralized content plan and customer support SOP tailored to the Southeast Asian market through our owned channels (Facebook, Tiktok, Discord, Website, etc)
• Lead and manage regional community and customer support teams, fostering a collaborative and high-performance culture.
• Collaborate with local country teams to ensure the execution of community engagement and support strategies.
• Monitor and moderate community forums, social media channels, and other platforms to ensure a positive and safe environment for players.
• Escalate high-priority issues, ensuring timely and professional resolution.
• Analyze, and report on community feedback and track KPI metrics with action plan
• Organize and oversee regional community events, livestreams, and other engagement activities.
• Collaborate with cross-functional teams to align community and support efforts with overall company goals and regional market dynamics.
• Stay updated on industry trends and best practices, leveraging insights to continuously improve our approach.

Qualification

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• Proven experience in community management with a minimum of 3-5 years in a managerial role within the gaming industry.
• Basic understanding of the Southeast Asian market and cultural nuances.
• Excellent communication and interpersonal skills, with the ability to lead and motivate teams.
• Deep knowledge of online gaming communities and social media platforms.
• Strategic thinker with strong analytical skills and attention to detail.
• Ability to work independently and as part of a regional team.
• Exceptional organizational and multitasking abilities.
• Passion for gaming and a deep understanding of the industry is a plus